Frequent Questions for Vendors 2016-10-12T08:33:02+00:00

Frequent Questions | Vendors

Does Hummingbird Digital Media work with independent publishers and self-publishers?

You bet! We realize that some of the greatest and most marketable content comes from individuals and independent publishers. Please click here to get started.

How do I get our books into Hummingbird Digital Media’s platform?

It’s simple. We’ll supply you with an FTP address for the uploading of your titles and metadata files. We are ONIX-ready and also accept metadata via Excel sheets. Don’t worry if this sounds like Greek to you, we’ll walk you through it. We’ll need e-pub files for e-books and MP3 files for audiobooks. Please click here to get started.

How are the sales of my titles handled?

A book is selected and placed in a Hummingbird merchant’s shopping cart. The buyer enters his or her credit or debit card information and the transaction is executed securely and automatically. You don’t have to do a thing.

Do I have to worry about collecting and remitting sales taxes?

Nope. We do all of that for you, too.

How do I get paid for the books that sell and how much?

We work on industry-standard discounts off of the suggested retail price you set for each of your e-books. Payments are automatically deposited into your bank account within 30 days after the end of a calendar month. Get started here and we’ll send your our standard agreement.

What reporting will I receive and how frequently?

Each month you’ll receive a detailed transaction report for your previous month’s sales.

How do I update my bank details?

If you need to update your bank details, please email us at These changes usually take 24-48 hours.

Why can’t I find one of our titles in your catalog?

We check our FTP sites and upload new or changed titles and the accompanying metadata daily. It’s possible that a book you are looking for has not been provided to us by your digital team. Please check to make sure the e-pub or MP3 file and the appropriate metadata has been uploaded to the FTP site address we supplied with your vendor confirmation information. If it has been, and you’ve waited 24 hours for our magic to work, please e-mail with a note that includes the title and ISBN and we’ll check into it and get back to you ASAP.

How do I remove a title from your catalog?

If you use ONIX, simply update your ONIX metadata feed for the title. Otherwise e-mail and we’ll handle it.

Should my company become a Hummingbird merchant as well as a vendor?

That, of course, depends on your operation, but you might wish to consider using a Hummingbird Digital Media merchant account to expand your B2C outreach. Click here to learn more.