Dashboard FAQs 2016-10-12T08:33:00+00:00

Dashboard FAQs

Feel free to contact us with questions.
You can call Greg Lee at 559-908-1560. If he’s out fishing or sleeping, he’ll get back to you ASAP.
Or e-mail us at Support@HummingbirdDM.com

Dashboard

Watch a video on using your dashboard here: https://youtu.be/4Dv9e43B6Fg

 How do I start using my dashboard?

Click on the grey bookshelf icon with your storefront name under it. This takes you to the Layout page where you will work with banners and collections.

My Account

Click on your name in the upper left corner of the dashboard and then click on My Account. It is here that you enter or change information about you and the bank information for your automatic deposits. If you haven’t already, please take a minute to fill out any missing information.

How do I change the sign-in e-mail address or password for this storefront?

You can change the password by going to “My Account” in the drop down menu in the upper right of the dashboard. If you need to change the e-mail address for the sign-in on this storefront please e-mail us at Support@HummingbirdDM.com with the name of your storefront and the old and new e-mail addresses. We’ll change it for you and send a confirming e-mail to you.

Global Settings

From the Layout screen, click on Global Settings. From here you can edit your storefront settings and your e-mail settings.

Change your logo, update your “About” copy.

Under Global Settings you can add or change you logo and write what you want to appear in the About sections of your app and your storefront. You can also add your address which, at this point, doesn’t do anything, but it will soon show on your storefront.

What do I use E-mail Setting for?

Every time a consumer makes a purchase we automatically send them a confirmation e-mail for you. At E-Mail Setting you can edit what this e-mail says. You can also add your website URL and your Twitter and Facebook info to it.

Manage Catalog

The Manage Catalog link takes you to a screen that allows you to exclude categories and/or subcategories.

Using Manage Catalog to exclude erotica from your storefront.

To exclude erotica from appearing in your storefront searches, click the Exclude button then select Fiction & Literature and toggle off Erotic Fiction. Also choose Romance and toggle off Erotic Romance. Some of the publishers don’t include any category designation in the metadata they supply us so it is safer to check the box that says “Exclude Titles Without Categories” as a few of those may be Erotica.

Using Manage Catalog to create a child-friendly storefront.

To create a young-reader-friendly or young-adult-friendly storefront, exclude everything except the appropriate categories and subcategories. Excluding many categories often takes a few minutes so go on to another task or get a cup of coffee then come back.  Be sure to check the box that says “Exclude Titles Without Categories.”

Banners

Watch a video on banners and how to use them here: https://youtu.be/zRXPcaMQYGA

What is a banner?

A banner is simply a jpeg and/or a png image. Banners are placed on your storefront via your dashboard. You can have as many banners as you want.

In the screen shot below, the image of a typewriter with “It was a dark and stormy night…” across it is a banner. Below it is a collection titled Staff Picks.

Screenshot

How do I add a banner to my storefront?

1. Click on the gray + sign above a banner or collection on your dashboard.
2. Click on Add Banner. At the next screen, to add an existing banner, click on either Managed Banners or My Banners. Select the banner you want and it appears in place on your dashboard.  You can have as many banners as you want on your storefront.

How do I delete a banner that shows on my storefront?

Put your cursor at the upper right corner of the banner placeholder on your dashboard and click on the minus sign that appears.

How do I move a banner up or down?

Put your cursor over the banner, a four-way arrow appears. Left click and drag the banner to where you want it.

Why are there two types of banners?

There are banners that you make yourself and already-made banners that you select from a repository of banners found on your dashboard under Add Banner/Managed Banners. (See Managed Banners and Collections below.)

Tell me about making my own banners.

It’s easy to make your own banners.

Banners you make are composed of one or two images. The background image should be 2048 pixels by 672 pixels. The background image should be a jpeg. The optional foreground image should be 1536 pixels by 600 pixels. The foreground image may be a jpeg or a png.

The reason for two images is that many mobile devices, such as smartphones, have smaller screens and truncate the images left to right and top to bottom. If you put all of the important-to-see part of the banner in the foreground image it should be visible on most size screens. You can do the same thing by centering the important-to-see part in the center of a background image.

A common method of making a banner using two images is to pick a jpeg image and crop it to the background dimensions. Then produce a png image of text with a transparent background sized to the foreground image dimensions.

Banners you make may be linked to a title’s catalog page or to an outside URL including your website.

After you make a banner, you can save it to be added to your storefront later or you can add the banner right away.

Here are two free websites where you can make banners: http://www.fotor.com/  (click Design/Custom) and https://www.canva.com/create/banners/. You also might like https://pixlr.com/ a photo editing program you can download. Of course you can use Illustrator, Photoshop, InDesign, or another graphics program if you have it.

What is a slider?

Two or more banners can be combined to produce a slider. The banners in a Slider automatically rotate on your storefront.

Collections

Watch a video on collections and how to build and use them here: https://youtu.be/fAEa8QQsr6o

What is a collection?

A collection is carousel of cover images that, when a cover image is clicked on, the user is taken to that title’s catalog page.

How do I add a collection to my storefront?

Click on the gray + sign above a banner or collection on your dashboard. Click on Add Collection. To add an existing collection, click on either Managed Collections or My Collections. Select the collection you want and it appears in place on your dashboard.

How do I delete a collection that shows on my storefront?

Put your cursor at the upper right corner of the banner on your dashboard and click on the minus sign that appears.

How do I move a collection up or down?

Put your cursor over the collection, a four-way arrow appears. Left click and drag the banner to where you want it.

Why are there two types of collections?

There are collections that you make yourself and already-made collections that you select from a repository of collections found on your dashboard under Add Collections/Managed Collections. (See Managed Banners and Collections below.)

How do I make a collection of my own?

It’s easy to make your own collections and you can have as many as you want on your storefront.

1. Click on the gray + sign above a banner or collection on your dashboard.
2. Click on Add New Collection.
3. Name the collection in the box at the left.
4. Search for titles in the Add Titles box. You might want to use your storefront to search for titles since you have access to category searches there. (Open your storefront by clicking on View Storefront before clicking on the gray + sign above a banner or collection.)
5. When you find a title you want to include in the Add Title box simply click on the cover image and it appears in the collection.

You can rearrange the cover images by dragging them left or right.

To delete a cover image from a collection, put your cursor over the image and click on the x that appears at the top of the image.

Managed Banners and Collections

Watch a video on using managed banners and collections here: https://youtu.be/Y6b-4QP2sIo

What are managed banners and collections?

Managed banners and collections are banners and collections that are updated regularly by Hummingbird Digital Media staff. When placed on your storefront, they change automatically each time they are updated. This helps keep your storefront fresh without you doing anything.

Working with Your Dashboard

How do I preview my storefront while I’m working on it?

Use “Toggle to view storefront” switch to see how you storefront will appear on a midsize mobile device.

I made changes using my dashboard, but they don’t show up in my storefront.

The changes you make don’t appear until you click on Publish.

Reports

Click on the Reports tab to check on your sales for a given date range. You can export this to an Excel sheet if you like. More robust reports will be e-mailed to you at the end of each month.

Users

Click on the Users tab to see consumer activity by name and e-mail address. Use the filters to the left to focus your selection. You can export this to an Excel sheet. Your end of the month reports will include additional information about each user’s activity.

12/6/2015